✳️✳️✳️PLEASE TAG YOUR TEAM✳️✳️✳️
As you can imagine, with all of the changes that have happened here lately, support is quite swamped.
You can help yourself with a lot of the questions that we receive in support; they are answered right inside the knowledge area.
Just know if you have submitted a ticket or an email you will be replied to.
Most common questions which by the way have already been answered in the knowledge center, corporate email and the Saturday webinar:
Q: Do I have to do anything to get the new units?
A: Nothing other than having an active go subscription
Q: what do we do with the old ones?
A: Remove the battery so our former supplier (royaltie) cannot Broadcast whatever link they want using your old unit. And if you're coming to the event bring them.
Q: why is my account inactive?
A: The most common reason, your credit card did not go through. Either call your bank/credit card company and make sure they know this is a valid charge for your subscription or add a new card and submit a ticket requesting support to reactivate your account
First in first out is typically the rule unless there's questions about the ticket and it needs to be escalated to the support manager to get an answer.
The good thing about this fresh desk system, when you submit a ticket, there is an area to the right that allows the representative to view all of the tickets at one time and merge them into one.
So if you have submitted multiple tickets then that just means that your first ticket has not been gotten to yet (again we are quite swamped with all the changes) and most likely you will get an answer to all of your tickets with that one ticket.
Rest assured, if you submitted a ticket and you have validated your account when you did then when they get to your a ticket, (meaning it's your turn) then most likely all of your tickets will be answered at the same time. You only need to submit one and if you have things you need to add to it just reply to that ticket, instead of creating a brand new one.
There are hundreds of tickets that really they should be going to their sponsor to get caught up on the changes so support can get to the members who really need the assistance with their account.
Thank you for your patience while we work through this transition period.
✳️✳️✳️PLEASE TAG YOUR TEAMS✳️✳️✳️
Three things to send everybody in your downline:
LINK TO NEW 2.0 FAQS
LINK TO CORPORATE LETTER SENT FRI 15 SEPT
LINK TO 18 SEPT MONDAY NIGHT CORP UPDATE
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